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Council hears plan for server and continuity upgrades to protect 911 and city systems
Summary
Staff said the budget includes IT upgrades—uninterrupted power supplies for servers and staged replacements—to protect 911 services and city data; staff also noted some services are procured via a vendor (Entiva) at discount rates and are being transitioned in‑house over time.
Staff (S5/S6) told council the IT budget is one of the larger increases in the operating budget because of necessary server replacements, software‑support cost increases and an uninterrupted power supply to protect 911 and other critical services.
"I just need council to be aware that, that's a uninterrupted power supply, and the reason it's so important is partially because of 9 1 1," Staff member (S6) said, describing why the city is budgeting for battery backup and related server support. Staff said some support is currently provided via contracts with a vendor (referred to in the transcript as Entiva) and the city is gradually taking services in‑house as staff capacity increases.
Staff described a multi‑year approach to server battery replacement to avoid a large one‑time hit, and they said software‑subscription fees often increase annually under existing vendor contracts. Council members asked clarifying questions about contract scope and term and were told the city is monitoring upcoming contract expirations to determine whether to continue vendor services or convert more work to in‑house support.
Staff will provide additional contract details and cost breakdowns in follow-up materials to inform any decision about continued vendor use versus in‑house operations.
