Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Customer Service Walkthrough topic
No spam. Unsubscribe anytime.
How the Recorder’s Office walkthrough shows customers leave with a recorded document
Summary
A step-by-step walkthrough demonstrates how customers are routed to a station, have their document reviewed, receive a stamped recorded document and instrument number, and are advised about Property Fraud Alert enrollment.
The recorded segment walks listeners through the in-office steps customers will experience under the new process: arrival at the counter, direction to a station (the clerk in the recording demonstrates 'Please go to Station 6'), review of the document for recording requirements, immediate stamping and issuance of the instrument number, and provision of a receipt. The clerk described the intake and handoff as a quick process: "Let me just put this through, and I can get your receipt and your document right back."
The segment also demonstrates customer questions and staff responses about timing and services, noting the instrument number is how customers can find the record in the office's online system. McKissick reiterated Recorder Faith Kimbrough's role in implementing the change and closed by encouraging signups for Property Fraud Alert, advising customers to supply contact information (email, phone, or text) when enrolling. For precise fee and scheduling details the segment refers listeners to contact the Recorder's Office directly because the recording's phrasing around the $35 line is unclear.
