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LCB licensing team clears thousands from exception queue; 300 renewals remain
Summary
Licensing director Becky Smith said staff processed 3,128 exception-queue renewals and reduced the backlog to about 300 outstanding items, crediting portal improvements and targeted staff effort.
Licensing and Regulation Director Becky Smith reported that customer-service calls have declined as more applicants use the LCB portal and that staff completed a manual cleanup of the exception queue. "The staff and customer service were able to process 3,128 renewals," she said, adding that roughly "about 300" remain in the queue.
Smith said multidisciplinary staff were pulled in to finish notifications quickly and that the cleanup shortens response times for applicants. She also invited board members to a licensing results briefing scheduled for tomorrow at 1:30 p.m., which she said will include new data.
