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Residents press council on late 'pink slip' notices and billing vendor; staff explain mailing cutoffs
Summary
Residents told council they received pink-slip late notices and questioned the city's bill-printing vendor; staff explained that a third-party printer ('Vision') handles mailing and that payments must be in the drop box or bank cutoff by 4:30 on the due date to avoid late fees, and the council discussed postcards or text notices as alternatives.
During council reports a resident said she received a late notice (a pink slip) from the city and expressed frustration about being charged a late fee despite having paid by the 15th. The resident asked the city to consider staying open until 5 p.m. or changing mailing formats to avoid future problems.
Clerk responded that the city contracts with a third-party printer, Vision, to print and mail bills and that staff do not control postal delivery; she explained the bank cutoff and deposit procedures (payments must be in the drop box or processed before the bank's 4:30 p.m. cutoff on the due date to avoid late fees). The clerk told residents they could call on the 1st to get a copy of their bill if needed.
Council discussed options including returning to postcard billing or using text-message notices. The council asked staff to investigate vendor costs and to consider alternatives to reduce postage and late-notice issues.
