Balch Springs unveils SeeClickFix service for resident service requests

Balch Springs staff demonstrated a new public service tool, SeeClickFix, that will let residents submit, view and follow city service requests in a real-time, map-based interface. Denise Pratt, who led the presentation, said the system is already in use and allows users to upload up to five photos, choose categories, and track updates without relying on email or phone calls.

"It is here. It is being utilized. It is ready," Pratt said during the March 23 council meeting. Pratt noted users can submit as guests but creating an account enables email notifications and a personal request history. The mobile app supports GPS reporting on Android devices; Pratt said Apple compatibility was still pending review and expected "by the end of this month or the 1st week in April."

Staff emphasized features aimed at preventing misrouted requests: the app constrains reports to city boundaries, displays open/closed status on a map, and allows departments to convert requests into internal work orders. Pratt also told council that the platform includes moderation tools for offensive content and the ability to flag posts before the system does.

City leaders said the platform should reduce lost emails and phone calls and increase transparency about resolution progress. Pratt said departments will have role-based access so leaders can monitor outstanding items and staff can update request status. The city manager added that the tool is intended to improve response accuracy and streamline communication between residents and city departments.

The demonstration is part of the city’s broader push to increase digital engagement and streamline code enforcement and maintenance requests.