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Resident asks council to investigate Canvas at Anna water billing; tenants report commercial rates
Summary
A resident representing Canvas at Anna told the council that tenants with individual meters are being billed at commercial rates since 2025 and asked the city to check meter accuracy after conflicting referrals to Collin County and the city.
Crystal Thomas, a resident at 807 Mellow Lane, spoke for several residents at Canvas at Anna, a rental community, saying tenants have been charged commercial water rates since 2025 despite having individual meters. "We all have individual meters," Thomas said, and asked the city to investigate whether the meters and billing are accurate.
Thomas said she had been given different explanations and that Collin County told her it does not handle the water billing and that the water provider is the City of Anna. She asked that water staff check meters and billing practices; the transcript records no immediate technical response from staff other than council direction to refer the concern to appropriate staff for follow-up.
