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Wing says drone video is not recorded; company outlines complaint/contact routes
Summary
During the hearing, Wing representatives told commissioners the drones' downward‑facing feed is not recorded or saved and described complaint channels (communitywing.com and support lines); commissioners pressed for more clarity on data retention and public complaint handling.
Commissioners asked whether onboard cameras record images and who would maintain any recordings. Josh Bucci of Wing responded that the downward feed is not recorded or saved and that pilots cannot tap into the feed: "Not recorded or saved. It's just a live feed, that the drone is processing information." Bucci added he believes the drones take images in real time for obstacle detection rather than storing video for later review.
On complaints and public contact, Bucci said Wing has seen few complaints at mature sites and that residents can use company help lines or communitywing.com; city staff can also receive and forward resident concerns. The company encouraged routing issues through the city as appropriate so staff can coordinate with the operator.
Commissioners indicated they want clearer public‑facing complaint procedures and transparency about what data (if any) is retained in the event of an incident.
