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City says 4,700 new meters installed; staff found about 0.5% defective in service checks
Summary
Cedar Hills staff said roughly 4,700 PI and culinary meters were installed under a state mandate and funded largely by state grants; of ~586 meter-related service calls from Jan 2025–May 2026, staff identified about 24 defective meters and numerous bad installs corrected by a subcontractor.
City Manager Chandler Goodwin and Public Works Director Kevin Anderson described the city’s meter rollout and subsequent corrective work. Goodwin said Cedar Hills replaced culinary and PI meters (about 4,700 total) using Mueller meters and secured state grant matches; the total PI/meter project cost was about $3,000,000.
Goodwin summarized staff review of work orders: “I found 586 different types of service calls that the city had been asked to ask about certain meters,” he said, and that when crews inspected those calls the meter was working in the majority of cases. Staff identified 24 meters they considered defective (cracked casings, reversed reads or phantom water) and estimate an overall defective rate of about 0.5% of installed meters. Kevin Anderson, the Public Works Director (introduced earlier by staff), explained that a second contractor (Patriot HydraVac) returned to correct many bad installs and to install private residential shutoff valves that had been removed during initial work.
Goodwin said the city uses AquaTrax and billing data to flag anomalous usage, conducts valve‑ahead leak checks and zeros out bills when staff confirm a meter fault before replacing the meter.
