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Money disputes and security deposits: keep clean ledgers and separate rent from ancillary charges, instructor says
Summary
Felton advised landlords to maintain clear ledgers, separate rent from fees, promptly document disputed charges, and avoid threatening language; she warned that overstatements can be a defense for tenants in eviction proceedings.
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Felton said many landlord–tenant conflicts arise from unclear accounting for rent, fees and security deposits; she recommended attaching a current ledger that shows rents, fees, credits and payments when a tenant disputes a balance. "Attached is the current ledger showing rents, fees, credits, and payments separately. Please identify the line items that you believe is incorrect," she recommended as a model message.
She cautioned that California law and courts often scrutinize late fees and ancillary charges, and that overcharging can become a defense to an eviction and create penalties. Felton also flagged COVID rent‑relief programs as a source of confusion: stimulus or relief payments that landed with tenants did not always translate into landlord possession rights and may require separate legal claims for money owed.

