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Attorney Jennifer Felton teaches landlords how calm communication and documentation can avoid costly litigation
Summary
Jennifer Felton led a San Buenaventura training for landlords and tenants focused on communication scripts, documentation practices and five common dispute scenarios — repairs, money, access, nuisance and disability accommodations — to lower legal risk.
Jennifer Felton, a real estate attorney and realtor, opened a class presented by the local association of realtors and the City of San Buenaventura to give landlords and tenants practical scripts and recordkeeping steps that can reduce conflict and expensive court fights. She told attendees this was “general education, not legal advice” and encouraged follow‑up with counsel for case‑specific matters.
Felton front‑loaded the session with plain‑language rules: acknowledge communications promptly, keep a neutral tone, and document every step. “When we’re in conflict, when we’re dealing with lawyers, when we’re in court, the only people who are winning are the attorneys,” she said, urging early, documented solutions. The class used five storylines to demonstrate how to apply an IRAC (issue–rule–analysis–conclusion) approach in real situations.
