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Dispatch unveils '911 for Kids' school liaison program to teach children how to call for help
Summary
Emergency Communications staff introduced a school liaison program—'911 for Kids'—with age-appropriate materials, practice exercises and a refrigerator address sheet to help children learn when and how to call 911. The Court heard the presentation and commissioners offered support for school-based outreach.
Ashley Hawks introduced dispatcher and training officer Sarah Halpin, who described the School Liaison program (branded "911 for Kids") she developed to teach children how and when to call 911, reduce accidental or frightened hang-up calls, and ensure children can describe their location and household contacts. Halpin said the program includes a slideshow, stickers, coloring pages, a refrigerator contact sheet and practice exercises so children can become comfortable with the emergency system.
Halpin explained she designed surveys for students and dispatchers to identify barriers and tailored materials for engagement. "We also reinforce the idea that they are not going to get in trouble for calling 911," she said, noting children sometimes hang up in fear. Commissioner Joe Nienaber asked where the program would be presented; Halpin said it will be delivered in schools. Commissioners expressed willingness to support rollout.
