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Finance officer says new gWorks utility billing system has been a 'nightmare'; council to seek alternatives
Summary
Finance Officer Jean Kirk told council the gWorks utility billing system implemented in March has performed poorly and that customer support has been non-existent; council voted to begin looking for a different billing software provider.
Finance Officer Jean Kirk reported to the council that the new gWorks utility billing software, adopted at the beginning of March, has caused significant problems and that gWorks customer support has been lacking. Kirk described the implementation as a "nightmare" and asked the council to authorize searching for a replacement. Council voted to begin looking for alternative billing software vendors.
Larry Gauer moved to start looking for a different utility billing software; Gloria Claussen seconded the motion and it passed unanimously. No replacement vendor was selected at the meeting; council directed staff to research options and return with recommendations.
