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Resident questions $500 water bill, alleges smart meter double-reading; village to investigate
Summary
A Morton Grove resident said he received a water bill exceeding $500 after shutting off water at his meter while away and alleged inconsistent smart-meter readings; village staff agreed to follow up and provide hourly readings and documentation.
Ray Forelzeck of 7628 West Lake Street addressed the board during residents' comments to report a disputed water bill exceeding $500 and requested hourly meter readings for the period in question.
Forelzeck said he shut off the water at the meter before traveling to Florida and later received a bill he described as excessive. He told the board he reviewed the meter log and saw inconsistent readings within the same hour: "the same meter reading in 1 hour at midnight, 0 gallons, and 2nd reading in 1 hour at midnight, same day, two some gallons," and asked the village for an explanation. Village staff agreed to meet with him after the meeting and to follow up by email with the requested documentation. The president asked staff to connect with Forelzeck after the meeting to resolve the issue.
Forelzeck said a public works inspection found no in-home leaks. He requested written documentation to keep as a record. The village committed to follow up outside the meeting; the claim remained unresolved at adjournment.
