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Board hears scheduling complaint and staffing gap with BART transportation provider
Summary
Human Services staff reported a scheduling complaint from an occupational therapist and said BART lost an additional driver and is hiring; staff have no January ridership numbers yet.
The committee discussed transportation issues tied to the county’s contracted provider, BART. Bucknell said the department "received one complaint this month from an occupational therapist regarding a scheduling issue." Trista Olson added, "BART had hired an additional driver who is no longer working for BART so they are currently working on hiring another driver." The department reported there were no official January ridership numbers available at the time of the meeting.
Board members did not take formal action but noted the complaint and staffing gap as operational items staff will monitor. The comments indicate transit provider staffing instability that could affect scheduling and client transport until hiring is completed.
