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Council hears that water meters stalled billing since May; staff plans double bill and winter billing push
Summary
Councilors were told water billing stopped in May for some customers due to meter problems. Staff said most radio-read meters work but manual reads remain necessary; the town plans a double bill to recover missed usage and expects to issue winter billing soon.
Councilors and members of the public raised multiple concerns about water billing and meter problems that have interrupted regular billing since May. Town staff reported that most radio-read meters remain functional but some meters require manual reads; as a result, the town plans to issue a double bill to cover usage from both months and is aiming to resume winter billing in the coming weeks.
Town Manager Stan Foster acknowledged the problem and emphasized the need to resolve billing issues swiftly: "The Town cannot tolerate any more late billings any more than you can for your budget," he said. Councilors discussed conservative budgeting given uncertainty in fee income and noted ongoing negotiations over the water-meter agreement and building delays that have complicated communications with customers.
