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County 911 plans AI for non‑emergency calls; $85,000/year contract proposed
Summary
Delaware County 911 staff briefed the council on a three‑year, $85,000‑per‑year AI proposal to handle non‑emergency calls. Staff said the statewide 911 fund can cover the cost and a contract will be presented to commissioners.
County dispatch leadership updated the council on a planned non‑emergency AI call‑handling system the commissioners are considering under a three‑year contract at $85,000 per year.
Staff said neighboring counties have used similar systems and Madison County’s experience helped secure state approval to pay for the service from the statewide 911 fund. The vendor integration would import AI‑generated call information directly into the CAD system and is expected to take eight to ten weeks after contract signing, with an extensive training component.
Council members asked for full tech sheets and contract materials; staff said they will forward the details to members. The proposal will go before the commissioners for contract approval, and an appropriation request will appear before the council in August. Staff said the statewide 911 fund is the expected source for the cost this year and in future years, and noted the fund is supported by surcharges such as the 911 fee on wireless service.
Public comment and a council member urged additional information‑gathering and caution about AI implementation in public safety.
