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Washington Gas says it can both maximize final participation and prepare customer transition
Summary
WGL told the commission it plans to encourage customer participation through the final program year while also implementing a communications-driven transition plan to point customers to continuing electric utility programs; the company said it intends to accept reasonable conditions from staff.
In closing remarks, Washington Gas reiterated it planned to pursue both objectives: encourage eligible customers to enroll in the remaining program window and implement communications and referrals so customers can find continuing electric utility programs after Empower ends. "We can do both and we intend to do both," Josh McClellan said, describing the filed sunset plan as a dual approach that maximizes participation where appropriate while preparing a transition framework.
McClellan said the transition would use existing company platforms, website updates, call-center support and targeted outreach to direct customers toward continuing programs. He reiterated the company would provide post-termination affirmation reporting and pipeline status information if the commission required it, and that Washington Gas would accept reasonable conditions while urging the commission not to impose controls the company considers disproportionate to a program that is winding down.
