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Work group finalizes dashboard metrics to track bias and hate incident reports and system response
Summary
Members agreed the dashboard should show counts by incident type plus response metrics (response rate, average response time, closure/pending status) and a proposed six‑month follow-up metric to measure longer‑term support for reporters.
The Bias and Hate Incident Reporting Work Group agreed on a dashboard design intended to surface both the prevalence of reported incidents and how the town responds to them. Paul Boehm, a work group member, said the dashboard should show the total number of incidents over time and break those reports down by the same incident categories used on the reporting form so trends in types of incidents are visible.
The group also emphasized response metrics as essential. The dashboard will include a response rate (the share of reports that receive a response), an average response time, a closure rate and a 'pending' status so that reports are not left hanging. Members asked for a specific metric to capture whether a six‑month check‑in occurs for reporters who request follow up. Michael Williams cautioned that some implementation details—such as multi‑language form support—will require realistic, vendor‑level validation before being presented to the public.
