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Commission staff recommend moving ahead with hosted phone system to cut telecom costs; integration for 9‑1‑1 requires additional one‑time fee
Summary
Staff recommended migrating to a hosted ICS phone system to reduce annual telecom costs from about $9,654.84 to $8,133.75 per month, with a one‑time implementation cost of $31,007.85 and a $12,901.87 integration cost for 9‑1‑1 admin lines; commissioners authorized moving the item to the regular meeting for action.
An IT practitioner presented a vendor proposal for a hosted phone system, saying the county’s existing system is aging and has reliability and support issues. The quote identified a one‑time setup and implementation cost of $31,007.85 and estimated an annualized monthly cost of $8,133.75 for the new service, compared with the county’s current monthly spend of $9,654.84.
The presenter noted an additional upfront integration cost of $12,901.87 to bring non‑emergency admin lines into the new system so dispatch staff can answer and transfer those lines within their computer‑based workflow. Deputies and commissioners discussed the need to ensure 9‑1‑1 continuity and that the vendor’s system integrate with recording and dispatch operations before implementation.
The chair asked staff to prepare simple motion language and bring the contract(s) to the Tuesday commission meeting; staff indicated they are ready to schedule kickoff and implement in short phases to minimize 9‑1‑1 disruption. No formal vote occurred in the work session; the commission directed staff to place the item on the regular meeting agenda for formal authorization.
