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Tollway customer service and safety outreach highlighted as public praises iPass onboarding
Summary
A member of the public praised the iPass on‑demand sticker onboarding service and the Tollway’s executive director reported the iPass outreach team has visited more than 445 events this year, connecting with 21,000 customers and over 5,000 children; the chief of safety also reiterated seat‑belt and child‑seat safety messaging.
A public commenter, identified by the meeting as Steve Danzen, praised the Tollway’s iPass on‑demand service after a recent experience becoming an iPass customer: "Very very simple. The man knew what he was doing and, was professional," Danzen said, adding that the sticker tag installation worked "perfectly" for his trips to Schaumburg.
Executive Director Cassandra White highlighted the Tollway’s iPass on‑demand outreach program and customer service work during the board report. Staff said the iPass on‑demand team has participated in more than 445 events this year, connected with more than 21,000 customers and over 5,000 children, and conducted community events such as child‑safety seat checks and ID‑card programs. Cassandra White recognized the iPass staff for their outreach and customer engagement.
The authority’s Chief of Safety and Security, Arthur Grimes, delivered a safety message emphasizing restraints: "Seat belts on the 1st line of defense for every driver, every passenger." He noted National Child Safety Week activities and encouraged participation in upcoming seat‑check events on Sept. 27 and Sept. 30.
The public comment and staff report together highlighted customer‑facing services that Tollway staff said both improve convenience for drivers and support safety outreach in the communities the Tollway serves.
