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Court approves RFP for bundled inmate video visitation, phone services and kiosks
Summary
Bexar County authorized an RFP to combine inmate video visitation, public coin/inmate phone services and kiosks/tablets; staff expects solicitation and evaluation within about six months and emphasized flexibility to obtain best value.
BCSO and county IT staff asked the court to authorize advertising a combined request for proposals to provide inmate video visitation support, public coin and inmate phone services, and kiosks/tablets for detainee access. IT staff indicated the scope includes kiosks at roughly 64 locations and tablets for inmate use; the current vendor is operating on a month‑to‑month extension while the procurement proceeds.
Commissioners emphasized flexibility in the solicitation to secure cost savings and resilience; staff estimated the RFP process and vendor selection would take no more than six months. The court approved proceeding with the solicitation and directed staff to return with evaluation results and a recommended vendor when the process is complete.
