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LCB rolls out plain-language policy and training to simplify public-facing content
Summary
LCB communications described a plain-language program to write public materials at approximately an eighth-grade reading level, train a cross-agency team and document compliance, while noting challenges adapting legal text for plain-language summaries.
Julie Graham, communications staff, told the executive management team LCB has been working on plain-language reforms for roughly two years and that the executive order requires an agency policy, a supporting plan and documentation to demonstrate compliance.
"Plain language really is designed to help people find what they need, understand what they see, and take action or be able to perform their task easily," Julie said, describing the program’s aims and research backing. She said the agency trained division leads through the Department of Enterprise Services plain-language courses, instituted monthly mini-trainings in 2025 and moved to quarterly maintenance sessions in 2026.
Julie acknowledged one of the biggest operational challenges is translating technical legal text while preserving statutory accuracy; her team’s approach is to keep the official legal text and provide short plain-language explanations beneath or above it. The program requires divisions to route drafts to a plain-language specialist, who documents revisions and passes content for final review to Julie or Sam so the agency can tally compliance requirements under EO 2506.
