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Board approves Cortland County Health Department 2026 Performance Management and QI plan
Summary
The Cortland County Board of Health voted unanimously April 21 to adopt a 2026 Performance Management and Quality Improvement plan that sets division-level goals, establishes dashboards and directs use of PDCA for program improvements.
The Cortland County Board of Health voted unanimously April 21 to approve the department's 2026 Performance Management and Quality Improvement (PM/QI) plan. SUNY Cortland intern Ashely Upson presented the plan, which documents a performance-management framework, a programmatic dashboard prototype, and a commitment to use the PDCA (Plan, Do, Check, Act) model to guide improvement work.
Board members said the plan formalizes goals set with supervisors across divisions and will require each major program area to identify at least two measurable goals. The minutes note the department completed self-assessments and quality-improvement surveys in prior years (2016, 2019, 2022, 2025) and that implementation is scheduled to begin in April 2026.
"We want performance management to lead to a QI project," the minutes record, summarizing the presentation's intent to link measurement with action. The motion to approve the 2026 QI and Performance Management Plan passed unanimously (mover: Dr. Matthew Noble; seconder: Mary Wright). The board did not record a timeline for reporting back on early results beyond the stated plan implementation date.
Department staff said training will be completed on hire and annually; dashboards will be used to track progress and report results to leadership. The approval directs staff to proceed with implementation and to identify goals within each major program area.
