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Town to meet with Springbrook to resolve water‑billing problems
Summary
Town staff reported ongoing problems with Springbrook billing and meter data; the Town Manager, Mayor and council will meet with Springbrook to address issues and staff will continue in‑ground meter replacements and lift‑station work before winter.
Town officials said persistent issues with the Springbrook water‑billing system require a dedicated meeting involving the Town Manager, Mayor and council. Dawn Lepori (Town Recorder) and Public Works Director Pete Fortune reported that staff will hold a meeting with Springbrook to diagnose and correct the billing problems.
Pete Fortune described operational work underway to prepare for winter: replacing in‑ground electronic meters (some one‑inch meters ordered), addressing lift‑station concerns and installing grinder pumps where customers have requested them; these infrastructure actions are intended to improve metering accuracy and billing reliability. The council scheduled the Springbrook discussion for follow up between staff and vendors.
