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NEMT pilot delayed as BATA handles flood-related route changes; vouchers contract to solicit more cab vendors

Grand Traverse County Commission on Aging Advisory Board · June 2, 2026
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Summary

BATA's non-emergency medical transport pilot faces delay because of flooding-related route changes; the transportation-voucher contract was finalized and will be released to recruit additional cab vendors but includes heavier insurance requirements set by attorneys.

Director Lana Payne told the board that progress on the Bay Area Transportation Authority (BATA) non-emergency medical transport (NEMT) pilot has been limited because BATA has been occupied with flooding-related route changes, delaying contract finalization beyond the original mid-July target. Payne said, "Getting the contract finished is the next priority; the original mid-July target has been pushed back."

Separately, Payne reported the transportation-vouchers contract is finalized and will be issued this week to solicit additional cab companies, though the attorneys returned it with heavier insurance requirements. The goal is to add two or three vendors to expand availability for clients who need rides to medical appointments.