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Director says PERS vendor confirming whether calls are AI-answered; rollout of GPS 'mini' units pending installer hire
Summary
Director Lana Payne reported Connect America is confirming whether PERS calls are AI-answered after member concerns; a recent test produced a live-agent response and hiring a full-time installer would allow rollout of smaller GPS 'on-the-go mini' units.
Director Lana Payne told the Commission on Aging Advisory Board that she is following up with Connect America regarding member concerns that Personal Emergency Response System (PERS) calls might be routed to automated systems. Payne said, "it appears the calls may not actually be AI-answered, and Connect America is confirming," and added that a recent test of a client's new PERS unit "showed a prompt response from a live agent."
Payne said hiring a temporary installer into a full-time role is expected to allow rollout of smaller GPS "on-the-go mini" units. Board members discussed the practical implications for clients who need mobile fall detection and GPS location services but did not take formal action beyond noting staff follow-up.
