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City highlights new messaging tools: Yoppify and EyeOnWater for targeted alerts and leak detection
Summary
South Salt Lake described new digital tools: Yoppify for granular opt-in messaging to utility customers and EyeOnWater for water-use monitoring and leak alerts; slides note automated leak messaging and assistance through a community Co‑Op.
The communications presentation described two tools intended to improve direct messaging to residents and utility customers. Yoppify is framed as a platform to send short, targeted messages via email, text or phone to anyone who opts in; it can also automate continuous messages to customers to alert them of possible leaks.
EyeOnWater is an app that allows customers to track water usage and set leak-detection notifications; the presentation noted that the Co-Op is available to help customers start accounts through a computer lab and provided the site eyeonwater.com for access.
The slides emphasize the ability to segment messaging by utility account and to automate leak alerts to potentially reduce water waste and service calls. The transcript presents the tools descriptively; there was no Council action recorded to mandate enrollment or require opt-in.
