City points residents to reporting app and interactive rental map

Lanham showed pamphlets available at the meeting and demonstrated the mobile reporting app and an interactive map on the city website that contains address dots for registered rentals. "The other thing these have in it is the app. So if you have any complaints that you would like to register with our departments, you can do that off your phone straight from an app," she said.

She described the map layer residents can enable on the city's website to zoom into neighborhoods and see address-level markers for registered properties. Lanham said the app is the preferred way to submit photos, dates and detailed descriptions because cases that require court action depend on documentation. Residents asked whether staff would proactively patrol; Lanham said staff balance complaint response with proactive surveys, and reiterated the three-day goal for addressing incoming complaints when possible.

Staff also noted that billing mail (water bill) was used to notify property owners about certain programs but acknowledged outreach is imperfect because many customers use auto-pay and may not view mailed bills. Residents were encouraged to call Carmen in code enforcement for follow-up when necessary.