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Board addresses billing complaints and records about 200 shutoffs after billing change
Summary
The manager said a move to monthly billing prompted online complaints alleging bills 'more than doubled'; the manager disputed that and noted about 200 shutoffs recently—attributed in part to customers misunderstanding autopay settings.
Board members discussed community feedback after the district changed to monthly billing for summer months. The manager said some social-media posts falsely claimed bills had 'more than doubled' and presented comparative rate examples to show the change was not that large.
"There was one person that commented that the water bill has more than doubled. And I responded with, here's the minimum... At a 100,000 gallons, this was the old rate, and this was the new rate," the manager said. He added the district recorded about 200 shutoffs recently — a record — and suggested many customers believed they were on autopay when they were not.
Board members said they would check billing calculations after the leak repairs are completed and supported outreach to clarify autopay and billing schedules to residents.
