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City applies $29,556 in credits after meter review; board adopts temporary adjustment policy
Summary
City staff identified 188 overread accounts and applied $29,556.21 in credits in June 2026; the board adopted Resolution 26-08 to formalize temporary utility adjustment procedures while staff continues reviewing underreads.
City Recorder Stephanie Toland told the board that a review of utility metering found inconsistencies in meter log books and several accounts with meter overreads. Staff traced readings back to the February 2025 billing cycle to find the last known accurate readings and applied adjustments in the June 2026 billing cycle.
Toland reported that, to date, 188 overread accounts had been adjusted, resulting in $29,556.21 in customer credits. She said the Tennessee Office of the Comptroller was notified and advised the city to adopt a temporary utility adjustment policy to ensure consistent, equitable treatment of affected customers. The board adopted Resolution 26-08 on a 6-0 vote. Toland also said staff had paused a third-party audit until the adjustments were completed and that billings are expected to stabilize by the July 1, 2026 billing cycle; review of underread accounts remains ongoing.
The resolution directs staff to apply established utility billing procedures when calculating adjustments and to report further findings to the board; the minutes do not specify a timeline for a final report on underread accounts.
