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ETS reports infrastructure gains, 36,000 tickets a year and cautious approach to AI pilots
Summary
The district's ETS team described major technology operations: ~200,000 hardware touches, ~36,000 tickets last year, asset and license management efforts, E-rate-funded access point refresh, and an AI task force recommending pilots and careful evaluation before committing to costly vendor platforms.
District ETS leadership told the board the department manages an enterprise-scale digital ecosystem including 1:1 device management, high-capacity network infrastructure and cybersecurity defenses; staff reported handling roughly 36,000 ETS tickets last year and overseeing hundreds of integrated digital tools. "We're looking at anywhere between 200,000 plus different devices that we touch," the ETS lead said, adding the team is emphasizing reliability, renewals and consolidation of educational apps.
ETS presented capital priorities including interactive flat panels (IFPs) nearing end-of-life, a planned replacement of about 1,000 access points funded largely by E-rate (with a 20% district match), and options to extend warranties on Chromebooks to postpone large refresh costs. The ETS lead also described an AI task force that recommended pausing full platform adoption pending demonstration of measurable student-achievement benefits; the district plans pilots and further analysis before committing larger funds.
