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Napa County reviews ProQA dispatch reviews; queue time averaged 1m42s in late 2025
Summary
EMCC heard a ProQA implementation update: 418 calls reviewed (Sept–Dec 2025), average queue time 1 minute 42 seconds, and Napa Central Dispatch continuing toward ACE accreditation with partial-to-noncompliant rates below 10%.
Shaun Vincent updated the committee on Medical Priority Dispatch System (ProQA) implementation and associated CQI results for Sept.–Dec. 2025, saying 418 calls were randomly reviewed and average queue time increased to 1 minute 42 seconds.
Vincent described metrics presented on call compliance, call-taker actions, final code accuracy, Pre-Arrival Instructions (PAI), Pre-Dispatch Instructions (PDI), and customer service ratings. Napa Central Dispatch is maintaining partial-to-noncompliant rates below 10% and continues work toward ACE accreditation.
