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Board directs staff to open investigation after provider report, approves quarterly complaint reports
Summary
The board approved quarterly reports for complaint item 2024-ALC-20373 and, on a separate motion, directed staff to open a complaint and start an investigation based on a provider report; all motions passed 3-0.
On Jan. 16 the board approved quarterly reports for complaint-compliance item 2024-ALC-20373 and responded to a provider report by directing staff to open a complaint and start an investigation.
Darlene Panzino moved to approve the quarterly reports and the motion passed 3-0. Later, on a motion also by Panzino and seconded by Laurence Gross, the board directed staff to open a complaint and initiate an investigation; the motion passed 3-0. The minutes do not provide details of the underlying provider report; the board action directs staff to investigate further.
