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Council reviews payment-processing and bill-mailing costs; looks for alternatives
Summary
City staff briefed Council on credit-card processing fees paid to Tyler Technologies and monthly bill mailing by Peregrine Services, and said the administration will evaluate alternate payment or hybrid-fee models in 2026.
Assistant Public Service Director Mike Testa told Council that Ordinance 26-010 would approve payment to Tyler Technologies for credit-card and e-check processing tied to the City’s utility billing system. Testa said the City absorbed those fees during 2025 when Tyler deployed its payment portal and noted the administration will “take a hard look” in 2026 at either a different vendor or different payment arrangements (including passing fees to customers in some circumstances).
Testa also described Ordinance 26-011 to pay Peregrine Services for printing and mailing paper utility bills. He said most of the annual cost is postage and that using an out-of-state vendor has contributed to variable delivery timing; he agreed to report back on whether multiple meters at one address can be combined into a single mailed bill to reduce costs. Council assigned the ordinances and moved them forward for suspension and call to allow continued service while staff evaluates alternatives.
