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Library of Virginia rolls out LibAnswers tracking and virtual reference appointments; VA250 booklet nearly distributed
Summary
LVA launched LibAnswers to track patron requests and virtual reference appointments to expand remote access; nearly all 7,500 copies of the VA250 'Top 20 Foundational Documents' booklet have been distributed statewide.
Library of Virginia staff announced new public‑service initiatives Jan. 12 designed to improve researcher access and track user needs.
Sarah Falls, chief of researcher engagement, described the roll‑out of LibAnswers software to track and analyze requests for assistance and a new virtual reference appointment program led by archivist Courtney Thompson to serve remote researchers. "These appointments will expand access to LVA collections for remote researchers," Falls reported. Falls also noted the VA250 "Top 20 Foundational Documents" booklet has been very popular; nearly all 7,500 copies have been distributed across the state.
Cindy Church, interim chief of public library development, reported the annual Public Library Directors' Meeting drew 70 of 95 directors and that the new Friends of the Library Handbook is available to board members. Staff said the initiatives are intended to improve service analytics and remote researcher support rather than represent policy changes requiring board action.
