Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Water Quality topic
No spam. Unsubscribe anytime.
Customer billing dispute and brown water after line flushing reviewed; profile showed possible toilet leak
Summary
A customer absent from the Feb. 5 meeting had complained of brown water after utility line flushing and asked for a bill adjustment; staff completed an account profile that suggested a possible toilet leak and Mayor Steven Cardwell noted city policy does not allow discounts for inability to use water.
A customer who reported brown water after the city flushed water lines was listed on the agenda but did not appear at the meeting. Staff completed an account profile that "showed a possible toilet leak," according to the minutes. The customer had also requested an adjustment to her bill.
Mayor Steven Cardwell told the board that the customer could come and speak for herself at a subsequent meeting but also reminded members that the city's policy does not permit a water bill discount solely because a resident could not use water during a flushing event. No formal adjustment or vote was recorded in the minutes.
