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Council discusses employee recruitment, retention and process improvements
Summary
Council reviewed employee-focused priorities—staff capacity, retention and competitive pay—and discussed applying lean process reviews to internal workflows; staff said earlier process reviews identified efficiency gains.
Improving employee satisfaction and organizational capacity was the second priority discussed at the Jan. 21 session. The presenter listed four subgoals: improve employee satisfaction, increase leadership and capacity, improve recruitment and retention, and maintain competitive salaries.
Staff described internal process reviews as an opportunity to find efficiencies without costly consultants. "I already talked to Lorie about accounts payable... I think we could jump in as a team and we could find some of those processes," the presenter said, describing recent lean/six-sigma training that staff attended. A director in the meeting reported higher-than-usual applicant numbers for certain public-works openings, saying, "Close to 30" applicants applied for some positions compared with 3 to 5 previously.
Why it matters: staffing and recruitment affect service delivery in parks, streets and other seasonal programs. Council members discussed whether some efficiency efforts belong under a fiscal initiative or an employee initiative, and staff said those discussions will inform how tasks are organized and reported in the plan.
Next steps: staff will continue process evaluation and report back with recommendations that can be tracked as specific initiatives under the strategic plan.
