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County explains Everbridge rollout, Code Red history and Flow automation limits
Summary
County staff described the switch from Code Red (taken offline after a cyber incident) to Everbridge for mass notifications and said Everbridge is secure and supports IPAWS but is not an automated CAD‑to‑dispatch tool; Flow is the preferred automated bridge but needs reliability fixes and integration.
County staff updated the operations board on the county's mass‑notification transition from Code Red to Everbridge, and on parallel use of Flow as an automated bridge from CAD.
"Everbridge is still being built," a county staff member said, noting the system can send IPAWS life‑threatening alerts but is not designed to be an automated dispatch tool. The staff member said Everbridge onboarding is underway and that 43 named county individuals have been added for targeted radio‑outage messages; the system also holds a large public contact ingestion for geofenced messages.
Board members asked whether Everbridge messages are automatic from dispatch. Staff said Everbridge requires human input for template selection and two‑factor authentication for IPAWS messages; by contrast, Flow can be automated to send messages from CAD when configured but has had reliability issues. Staff proposed running Flow and Everbridge in parallel: Everbridge for mass notifications and Flow (or another app) as the automated CAD‑to‑field bridge once Flow reliability is resolved.
Members asked who may send messages; staff said a small list of trained supervisors and directors currently have access to send IPAWS alerts and that dispatch supervisors will receive messaging training. Jurisdictions asked for templates and a meeting with Flow and the consultant MCM to improve automation while minimizing dispatcher workload. The board agreed to coordinate meetings with Flow, fire agencies and MCM to pursue a practical automation path.
