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Sandoval County dispatch center reports software rollout, says staffing now full
Summary
County dispatch staff told the board that new police dispatch software was launched in mid‑May, staffing gaps are filled with supervisors and dispatchers in training, and officials urged jurisdictions to supply one‑page fact sheets and ride‑alongs to speed local orientation.
The Sandoval County public‑safety dispatch center has launched a new police dispatch software intended to standardize call‑taking and has filled its staffing roster, county staff told the operations board.
“I haven't heard too many complaints,” Ivan said, reporting the system launched May 17–19 and initial provisioning code issues were corrected on the first day. He said the center currently has two supervisors and three dispatchers in training and expects them to complete training within about three months, depending on progress.
Board members asked whether training includes entity‑specific geography and command‑staff orientation. Ivan and county staff said training covers call‑taking, law and fire modules and NCIC procedures and includes finals by discipline; they also recommended jurisdictions supply one‑page fact sheets describing local boundaries and response quirks. The chair urged entities to provide short video or interactive material so new dispatchers can review local landmarks and boundaries.
Members said ride‑alongs and sit‑alongs have been useful to expose dispatchers and field staff to each other's operations. One participant asked whether dispatch materials could be shared before new staff arrive; Ivan said the center welcomes any material that helps shorten dispatch time and reduce confusion.
The board asked dispatch to document recurring operational issues and to bring any unresolved training or provisioning errors back to the operations group for follow‑up. No formal action was taken; staff reported they will continue onboarding and training work and return with updates.
