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County says it will operate Everbridge for emergency alerts; officials clarify who can trigger notifications
Summary
Deputy Manager Masterson said the county procured Everbridge and will operate it through the Office of Emergency Management; commanding officers and dispatch supervisors can request immediate alerts for imminent life‑threatening events, while other notifications will follow incident command and emergency‑management coordination.
Deputy Manager Masterson told the governance board the county procured Everbridge to replace Code Red and that the county — through the Office of Emergency Management — will operate the service, with partner agencies able to use it. "The county owns that, and the Office of Emergency Management operates that," Masterson said when asked how Everbridge had been implemented.
Masterson described how the system will be used in practice: commanding officers or dispatch supervisors can request immediate Everbridge notifications for imminent life‑threatening events such as fast‑moving fires, while other pre‑evacuation or preparedness alerts will involve incident command and emergency‑management coordination. "When we have imminent life threatening emergencies... anyone and that goes for law enforcement too... can request a dispatcher to immediately get the notification out," Masterson said. He also said the county will run a public outreach campaign to encourage residents in targeted areas — for example Corrales — to sign up so alerts reach at‑risk populations.
