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Board approves $1,503.88 in wastewater account write-offs
Summary
The Board of Works approved write-offs totaling $1,503.88 for 16 longstanding wastewater accounts, citing limits in the city's online billing vendor that remove accounts after two years and hinder collection efforts.
The Board of Works voted to write off $1,503.88 in delinquent wastewater accounts, the chair announced at the July 27 meeting. The board approved the action by voice vote after staff explained the accounts are largely old "stragglers."
The staff member handling billing told the board the outstanding balance was "just about, like, $1,500" and that the list includes roughly 16 accounts. The staff member said the city's online processor removes accounts after two years, which prevents customers from using the online portal or paying by phone; the city retains the records in its Keystone system but cannot process payments through the cloud vendor for those accounts. The staff member added that several account holders have moved out of state, further limiting collections.
Chair moved to approve the wastewater write-offs and a committee member seconded; the motion passed on a voice vote. The board recorded the amount as $1,503.88. The action was described as an administrative cleanup of accounts deemed impractical to collect, not as a policy change to billing practices.
Board members and staff indicated they will continue collection efforts where feasible and monitor the billing vendor process going forward.
