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Commissioner requests review of three‑phase demand billing after customer complaint
Summary
A commissioner raised a customer concern about how three‑phase/demand charges were calculated and asked staff to confirm whether Hardwick’s approach aligns with neighboring utilities; staff agreed to follow up with the customer and review tariffs.
A trustee raised a billing concern relayed by a three‑phase customer who said the calculation for the customer’s monthly charge appeared unusual compared with peers. Staff said the charge likely stems from a demand charge trigger in the tariff and offered to research the specific account and compare the calculation to neighboring utilities.
Staff asked the trustee to provide identifying account details so they could follow up directly, and recommended the trustee consult the utility’s publicly posted tariffs in the meantime. The board asked staff to review whether Hardwick’s demand charge thresholds and calculation method are consistent with Morrisville and other nearby utilities and to report back.
