Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Ecc Staffing topic
No spam. Unsubscribe anytime.
County emergency communications face vacancies and overtime; officials signal possible 911 fee increase
Summary
The county's 9-1-1 Emergency Communication Center reported reduced but persistent vacancies (telecommunicator vacancies ~22%, total vacancies ~16%), mandatory overtime overruns and a plan to return in spring with options to raise the county's per-line 9-1-1 fee, likely targeting FY26.
The Emergency Communication Center director and county staff told the committee the ECC remains under staffing pressure even after hiring and training efforts. Director Cassandra Onley reported vacancy reductions but said mandatory overtime remains common; the committee heard that the telecommunicator vacancy rate had been 41% previously and now is roughly 22% for that job class and roughly 16% overall.
Darren Frank and other staff discussed funding options to address staffing, facilities and equipment gaps and said they will propose fee adjustments to the council in the spring with target implementation for fiscal 2026. "We are gonna look at at what the number should be... I could see anywhere from a dollar to $2," Frank said, describing the per-line county fee as the likely lever. Staff said county 9-1-1 fees can fund salaries, facilities and equipment but that some state reimbursements already cover consoles and certain equipment.
