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Skyward outage delays bill-cycle approval; CISA directs immediate payments
Summary
Skyward billing outages prevented the board from approving the monthly bill packet; the district said CISA directed it to issue checks the next day and approve the bill cycle next month once systems are restored.
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The board did not approve the monthly bill cycle because the district's billing software, Skyward, had been down since the prior Thursday and remained unreliable. Chair said the district will issue checks as needed and approve the bill cycle at next month's meeting once the system is back online.
Administration said they were following guidance from CISA to pay recipients promptly without the packet and bring formal approval to the board when Skyward is restored. Board members requested staff email the packet to members as soon as it becomes available.
The board took no formal vote to approve the bill cycle at this meeting and listed the bill-cycle approval for the next regular meeting agenda.

