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Board hears about Chromebook losses, repair cycle and replacement timeline
Summary
District technology staff told trustees Chromebooks experience about an 11% annual attrition rate: roughly 5.5% repaired in‑house, 3.3% sent to Twisted Tech for advanced repairs, and about 2.2% deemed unrecoverable and cannibalized for parts; replacements follow a multi‑year cycle with Google support typically lasting 9–10 years.
During consent agenda discussion a trustee asked how many Chromebooks the district replaces each year. Mr. Campbell, the technology presenter, told the board the district experiences about an 11% annual loss of devices. "The Chromebooks we're replacing, that is about a 11% loss, which is about industry standards," he said, adding that about 5.5% of devices are fixed in‑house, approximately 3.3% are sent to Twisted Tech for repairs requiring soldering and advanced work, and about 2.2% cannot be fixed and are stripped for parts used to repair other devices.
Mr. Campbell also described the replacement cycle and said Google sets standard device lifetimes at roughly 9–10 years; he said units purchased in the current buy would be supported until about 2035. Trustees asked follow‑up questions about the most common types of damage and whether the district’s shift to cart‑based deployments (students not taking devices home) has reduced losses; Mr. Campbell said screen damage is the most common failure and that losses have declined since the move to carts.
The board approved the consent agenda item that includes the device replacement plan. The transcript does not record specific unit counts or the dollar value of the replacement purchase in open session; those details are available in the board packet.
