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Carrum Health reports positive experience scores and expanded service lines; some services remain constrained by in-state capacity
Summary
Carrum Health reported 71 surgeries and 24 additional scheduled episodes between July 2024 and June 2025, a 66 Net Promoter Score, positive savings, and plans to expand into oncology and, pending in-state capacity, substance use disorder services.
Carrum Health presented program results for the State of Maine, reporting 71 surgeries and 24 additional scheduled episodes of care between July 2024 and June 2025 and noting a Net Promoter Score of 66 and reported savings to the plan. The program requires outpatient total hip and knee replacements to be performed through Carrum unless an exception is granted.
Carrum said it has expanded voluntary services to include oncology treatment and is actively working to stand up a center of excellence for substance use disorder in Portland, with in-state capacity being the gating factor before the State will adopt that service line more broadly.
