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Wadsworth dispatch short-staffed as T‑Mobile routes all city cell calls to local center
Summary
Wadsworth Emergency Dispatch reports three open positions and current staffing of seven; the department said T‑Mobile now routes all cell calls made in the city directly to Wadsworth, increasing call volume responsibilities. The department reported 3,740 total phone calls and 519 911 calls in January 2026.
Wadsworth’s Emergency Dispatch Department reported a shortfall in staffing and a recent change to cell-call routing that centralizes more incoming calls at the local center.
The monthly recap posted for January 2026 lists three open dispatcher positions and says one candidate has a conditional offer while another is in background screening. The report gives specific call-volume figures: 3,740 total phone calls received in January, including 519 911 calls. The department noted current staffing of seven dispatchers against an authorized 11 (noting a 2026 authorized figure of 10 in one line of the report).
The dispatch update included an operational change: “T‑Mobile’s cell towers will now route all cell calls made in the city directly to our dispatch center,” the report says, noting T‑Mobile was the final carrier to complete this routing. That change means all cellular calls placed in Wadsworth now come to the Wadsworth Emergency Dispatch Center rather than being handed off elsewhere, the department reported.
The staffing gap and increased local call routing were presented as operational facts in the written report; the agenda listed chiefs’ reports and staffing updates for committee review but the transcript excerpt contains no recorded motion, vote, or additional discussion on recruitment or overtime funding.
