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Customers press Friendsville board on brown water, leaks and billing disputes
Summary
Several customer matters were on the Feb. 5 agenda: two applicants did not appear; staff found a possible toilet leak at one address after line flushing; and at 832 N. Union Grove Rd. a family sought reimbursement after a plumber found an overtightened fitting, while staff said the city's responsibility ends at the meter.
Several customer water and sewer matters were listed on the Friendsville Utility Board agenda on Feb. 5, though two listed customers did not attend.
The 456 Unitia Rd. applicant did not appear and the board took no action. At 4835 Scenic Point Loop the minutes note a customer complaint that her water turned brown after the city flushed lines; she sought a bill adjustment. Staff completed a usage profile that identified a possible toilet leak. The minutes state the mayor indicated city policy does not permit a discount "due to not being able to use the water."
Separately, the board discussed 832 North Union Grove Rd., where the account owner had died. The son initially asked to pull the meter; the daughter later requested reinstallation because they planned to sell the property. The son later brought a broken fitting; a plumber told the board the fitting had been tightened too far and broke. The daughter asked for reimbursement of the plumbing invoice; City Administrator Kim Rogers told the family the city's responsibility "stopped at the meter."
