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Studer presentation: staff experience up, student and parent net-promoter scores fall
Summary
Studer Education told the Polk County School District 13J board that employee satisfaction and district-service metrics rose in 2025-26 while student and parent net-promoter scores declined sharply; staff and board discussed boosting student and parent participation and improving district communications.
Casey Blachoviak, vice president for leader coaching at Studer Education, told the board she had provided Central School District leaders with four experience surveys and framed the results as tools for continuous improvement. "My name is Casey Blachoviak, and I have the honor of serving student education as the vice president for leader coaching," she said as she introduced the methodology and rollout for the district services, employee, parent/caregiver and student surveys.
Casey said the district showed multi-year growth on several leadership and employee measures but that student and parent net-promoter scores declined. "The net promoter score for your spring 20 26 survey from students is about negative 74," she said, describing how promoters and detractors are calculated. Superintendent Jen noted the district services survey had strong participation ("We had 77% this year of our team complete") and highlighted increases in departmental operations and timeliness. Board members and Casey discussed outreach tactics (raffles, screenshots) and the need to protect anonymity while increasing response rates. Casey recommended using the survey rollout and coaching cadence to make action plans sticky and to surface student voice for future improvement.
