Citizen Portal
Sign In

Get Full Government Meeting Transcripts, Videos, & Alerts Forever!

Get email alerts on the Retirement Services topic

No spam. Unsubscribe anytime.

County adds paid locator feature to retirement account services; Empower will charge $30/year per located account

Potter County Commissioners Court · March 23, 2026
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Potter County approved an amendment allowing Empower Retirement to use a locator service for missing retirement participants; Empower will charge $30 per year per account located and will deduct the fee from those accounts when possible.

County staff presented an amendment to the retirement recordkeeping agreement with Empower Retirement to add a feature that helps locate missing participants. Staff said Empower will search for returned mail, uncashed checks and deceased participants for accounts over $200 and will employ locator tools including an address identification service and the Social Security Death Master File.

"They will charge $30 per year for each account that falls under this plan," staff said, noting that the fee is charged to the located accounts (accounts over $200) and will not be billed to the county. Staff reported about five accounts currently identified for follow-up and said Empower will attempt to locate beneficiaries or next of kin and recover funds to original owners where possible. The court approved the amendment unanimously.